Piala88 Privacy Policy – Your Personal Data Protection

Welcome to piala88's Privacy Policy. This document explains in detail how piala88.im ("piala88", "we", "our platform") collects, processes, uses, stores, discloses, and protects your personal information when you use our website, register an account, or interact with any of the services we provide.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. It applies to all users of the piala88 platform, including registered members, general visitors, and parties who interact with us through any communication channel.

By using the piala88 platform – whether to bet on Malaysia Super League matches, play live baccarat, or simply browse our site – you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

Piala88 collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:

We do not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless specifically required and with your explicit consent.

Piala88 collects data through several different channels. Understanding how this works helps you know exactly what information we hold about you.

• Upon Registration: When you register a piala88 account, you provide basic information such as your name, email address, phone number, date of birth, and password. This information is required to create and manage your account.
• Identity Verification (KYC): During the verification process, you may be asked to submit a copy of your MyKad, bank statement, or other documents to verify your identity and address in accordance with anti-money laundering requirements.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, or submit a withdrawal request, the transaction details are automatically recorded.
• Platform Usage: Our systems automatically record technical data such as your IP address, device and browser type, pages visited, session duration, and general usage patterns when you browse piala88.
• Support Interactions: When you contact the piala88 support team via live chat, email, or WhatsApp, the content of that communication is stored for record-keeping and service improvement purposes.

Piala88 only uses your personal data for legitimate, stated purposes. We do not use your data for anything unrelated to the services you have agreed to use.

Piala88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, under certain limited and controlled circumstances, we may share your data with the following parties:

• Payment Service Providers: Payment processors required to handle your transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. They receive only the data necessary to process those transactions.
• Game Providers: Companies such as Evolution Gaming and Pragmatic Play, which provide Live Casino and slot games on the piala88 platform, may receive session data necessary for the technical operation of those games.
• Identity Verification Agency: Third-party services that assist us in verifying member identities and conducting anti-money laundering checks as required by law.
• Relevant Authority: Where required by Malaysian law or court order, piala88 may be obligated to disclose your data to law enforcement agencies or regulatory authorities.
• Analytics Partners: Analytics services that help us understand how users interact with the platform for improvement purposes. Data shared for this purpose is in aggregate and anonymised form.

Piala88 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with applicable legal obligations.

• Active Account Data: For as long as your piala88 account remains active, we will retain all data necessary to deliver our services to you effectively.
• Financial Transaction Data: Records of all financial transactions, including deposits and withdrawals in RM, are retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• After Account Closure: When your account is closed, we will retain certain data for the period required by law (typically 5–7 years) before it is securely deleted.
• Deletion Requests: You may request deletion of data that is no longer required for legal purposes. We will process valid requests within 30 days.

The security of your data is piala88's top priority. We implement multiple layers of technical and organisational security to protect your personal information from unauthorised access, loss, or disclosure.

• 256-bit SSL Encryption: All data transmitted between your device and piala88's servers is protected with 256-bit SSL encryption — the same industry standard used by Malaysia's leading banks, including Maybank and CIMB.
• Secure & Controlled Servers: Your data is stored in secure data centres with strict physical access controls, round-the-clock 24/7 monitoring, and redundant backup systems.
• Internal Access Controls: Only piala88 staff with a legitimate business need may access your personal data, and all access is logged and monitored.
• Active Threat Monitoring: A real-time threat detection system monitors the piala88 platform to identify and respond to any suspicious activity or security threats.
• Regular Security Testing: piala88 conducts regular penetration testing and security audits by independent experts to identify and address potential vulnerabilities.

As a piala88 platform user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010. We are committed to respecting and facilitating the exercise of these rights.

• Right of Access: You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days. A nominal fee may be charged for repeated or extensive requests.
• Right to Rectification: If any of your data is inaccurate, outdated, or incomplete, you have the right to request a correction. You may also update much of your personal information directly through your piala88 account settings.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. Please note, however, that some data may need to be retained for legal compliance even after a deletion request.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.
• Data Portability Right: You have the right to receive a copy of your personal data in a structured, machine-readable format for the purpose of transferring it to another service provider.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes. piala88 will honour such objections immediately.

To exercise any of the above rights, please contact our Privacy Officer at privacy@piala88.im or via our 24/7 support live chat. We will respond within the timeframe stipulated by applicable law.

Piala88 uses cookies and similar tracking technologies to enhance your experience and for analytical purposes. Cookies are small text files stored on your device when you visit our website.

• Active Session Cookies: Used to maintain your login session while you are using the piala88 platform. This cookie expires when you close your web browser.
• Preference Cookies: Saves your preferences such as your preferred language, odds format (decimal or Malay odds), and other display settings for a more convenient experience on the platform.
• Analytics Cookies: Helps us understand how users interact with piala88 for the purpose of improving the experience. This data is processed in aggregate form and does not identify you individually.
• Security Cookies: Helps detect and prevent fraudulent activity and unauthorised access to your account. These cookies are essential and cannot be disabled.

In the course of operating the piala88 platform, some of your data may be processed or stored outside Malaysia, primarily by the technology service providers and international game providers we work with. In all such cases, piala88 ensures that these data transfers are carried out with adequate security safeguards.

We only transfer data to countries or entities that provide a level of data protection equivalent to or exceeding Malaysia's standards, or that have entered into binding data processing agreements with piala88 requiring them to comply with the prescribed data protection standards.

Piala88 strictly prohibits the use of our platform by individuals under the age of 18. Our platform is not designed for, nor directed at, minors or underage individuals.

We do not knowingly collect personal information from individuals under 18. If we discover that such data has been collected without proper age verification, we will take immediate steps to delete the data and close the account in question.

Piala88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform operations. For material changes, we will notify you via an in-platform notice or email at least 14 days before the changes take effect.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how piala88 handles your personal data, please contact our Privacy Officer through the following channels:

• Privacy Email: privacy@piala88.im – We are committed to responding within 5 business days
• Support Live Chat: Available 24/7 via the piala88 platform for immediate privacy-related enquiries
• General Email: support@piala88.im – For general enquiries including privacy and data-related matters